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3CX Use Cases: Unified Communications in Healthcare

A unified communications solution combines various channels in one platform for effective communication between health professionals and patients, no matter where they are. With voice, video and chat all combined and managed with advanced contact center features, the right communications solution can increase efficiency, grow patient numbers and cut overheads. What’s more, it enables doctors, nurses and other healthcare professionals to provide assistance to the most vulnerable members of society. So let’s take a look at this use case...

New SBC Beta Release Available for Download

The new Beta version of the Session Border Controller (SBC) has been released with significant improvements to the High Availability (HA) Cluster configuration, along with latest fixes for stability and connectivity. If you already have SBC(s) deployed in standalone or high-availability mode, this is a release you definitely need to check out!Streamlined ConfigurationThis latest SBC Beta version delivers an updated and smoother initial configuration for the High Availability (HA) Cluster, with:To Ping or Not To Ping – The cluster’s Ping...

Update 5 Alpha 2: Revs up Performance to Satisfy Ramp-up Service Demands

Update 5 Alpha 2 improves performance, stability, and compatibility with the updated .net core 3.1 platform used in Update 5. This results in greater control of the start-up period, with 3CX now able to accelerate its response time and service greater call center service loads. This second Alpha version also fully supports E911 Emergency Service Rules by reinforcing its emergency number options with an override to the Caller ID and emergency policy names.Please keep in mind that due to...

5 FREE Marketing Tools to Boost Sales and Engagement

Digital marketing in the 21st century can be tough. After all, the average person now has an attention span of just 8 seconds, so we’re officially less focused than goldfish. In fact – you’d be dropping off right now if it wasn’t for the image below!Here are a few more jaw-droppers for my fellow marketers:27 million pieces of content are shared on social media every day55% of all website views are now 15 seconds or less78% of people who...

Employees Get 3CX Android App Auto-installed via G Suite

Take advantage of the built-in app management tools in G Suite to easily deploy the 3CX Android app to users’ personal or company-owned mobile phones. Any device configured with a company email address will automatically download and install the latest 3CX Android app, ready for provisioning. If using a BYOD scheme you can easily separate between work-related and personal apps and data. Follow these steps to have the 3CX Android app on your users’ phones in no time!Get Your Employees 3CX-readyThese example use...

911 What’s Your Emergency? V16 Update 5 Alpha Responds with Emergency Number Options

3CX Update 5 Alpha is the first response to the upcoming emergency service rules in the US and the EU. The changes ensure emergency response centers automatically receive critical information for calls made to emergency numbers. To assist you on the way to full compliance, Update 5 Alpha introduces new Emergency Number options. More info below on how to use these options and be more prepared for emergency incidents.New Emergency Number OptionsTo configure the new Emergency Number options, go to “Settings”...

How can new VOIP resellers differentiate when adopting UCaaS?

So you’ve decided to add a UCaaS offer to your existing MSP/ISP portfolio? Great! The market value of UC is expected to exceed $96bn by 2023 so there’s never been a better time to take a piece of the pie. Just be wary of the traps those who went before you fell into. Namely, pitching the new solution like a commodity rather than focusing on the value you can bring alongside. The former results in a discounting battle between...

Storage Buckets, Browser Extensions and 911 with 3CX Update 5 Alpha

3CX Update 5 Alpha includes a bucket load of features! Store your backups and archived recordings in Google Storage Buckets. Improve compliance with US Emergency Service Rules, with 3CX’s new emergency number options. Manage calls directly from your desktop, with the 3CX Chrome Extension now available for Edge (Chromium). Read on for more features and improvements.Put Google Storage on Your Bucket ListUpdate 5 Alpha now adds Google Storage Buckets to the supported options for storing backups and archiving recordings....

Eliminate Downtime with the New 3CX SBC High Availability Clustering

Introducing a sneak preview of the new 3CX Session Border Controller (SBC) High Availability (HA) Clustering solution, that ensures IP phones’ uninterrupted connection to the PBX. The 3CX SBC is used to create a secure tunnel to connect remote IP phones to your PBX. With the SBC HA Clustering solution, we have eliminated the risk of a faulty SBC node severing communications with a remote office. What’s more, it does this without any intervention by the administrator.If a single SBC host...

CallCabinet Partners with CloudCo to Deliver Call Recording as a Service for Hosted and On-Premise Users

CallCabinet, a leader in Cloud-based call recording, quality assurance, and AI analytics has further expanded its reach into the Enterprise and Service Provider space. Partnering with CloudCo, CallCabinet will deliver its award-winning Atmos Call Recording as a Service to CloudCo and 888VoIP customers.The partnership incorporates the entire suite of Atmos’ network platform, offering service providers and global enterprises unparalleled compliance recording, quality assurance, and voice analytics in a simple, monthly, pay-as-you-go service. Atmos brings CloudCo customers a reduced total...