PBX

Open for Business: Returning to the Office Post COVID-19

As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality.The new normal Experts have suggested that we need a combination of short term fixes and long term...

New Windows App with Call Transfer to Voicemail & Other Improvements

A new Windows App release is now available for download and includes the ability to transfer calls to an extension’s voicemail, as well as some very important usability and connectivity fixes.What’s ImprovedThe latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the “Receptionist”, “Q-Manager” or “Manager” view. This extends the transfer functionality while managing queue calls in one of the app’s dedicated views.The new app also delivers these significant fixes on usability and...

Call center reborn: Make way for the Virtual Contact Center

Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a new virtual call center replacement seems to be the way of the future.Can going hosted/virtual really...

3CX is not a Free Communications Tool. Here’s why.

The communications market is awash with free solutions. Others are offered at exorbitant prices. Yet at both ends of the spectrum, it’s doubtful that anyone anticipated the COVID-19 outbreak and the impact it has had on demand for remote communication tools around the world.Many businesses who were ill-equipped for remote work have had to make a snap decision and choose a communications solution in the midst of panic. The immediacy of the change left little time for research. As...

Remember Phone Calls? Not All Meetings Require Video

Video conferencing is everywhere these days. There are the 1-2-1s with your line manager, the team meetings and the customer meetings. Not to mention the after-work drinks and family video calls once you are done for the day.Following the COVID-19 pandemic, we’re video calling more than ever and to be frank, many of us are starting to find it rather exhausting. And with good reason! A video call is actually more intense than a face to face meeting as...

Tips & Tricks! Getting the Most out of the New iOS App

The brand new iOS App Beta (via TestFlight) is out today and it has some serious usability tricks up its sleeve to boost your productivity! If you haven’t had the opportunity to take it for a spin yet, join the 3CX Beta testing team and be one of the first to access its exciting new features and functionality. To be in on the action, you simply need an Apple device running iOS v13.2+ and your PBX to be running the latest v16...

Think Like a Hacker! Protect Your PBX – Part 1: Recon

The modern Internet landscape can be a landmine for the uninitiated. In order to keep an internet-facing PBX secure and on-line, you need to be aware of the security implications, and be able to manage them. This series of security-related articles will assist you in increasing the security and protection level of your PBX. The same principles and guidelines can be applied to any other system or network that you manage.In part 1, we address the activity of reconnaissance (recon) and...

See Your Colleagues, Hear Your Colleagues with the New iOS App

With all this social distancing, are you starting to miss seeing your colleagues, even the ones you don’t get along with so much? Having to work from home does not mean having to miss out on up-front and personal meetings. The brand new 3CX iOS App (Beta in TestFlight) has you covered. Take calls, chat and have face-to-face video meetings while at home.Your Next Generation Visual CommunicatorAt a time like this, you can’t solely rely on your office desk...

YES! Time for Chit Chat with the New iOS App

Quarantine has you stuck indoors, in your PJs and don’t fancy talking much? It’s not surprising you would rather chat than have to video or voice call colleagues or clients. The new 3CX iOS App has you covered, with a multitude of chat features and options to message your teammates, groups, and web visitors. Keep up with your conversations without being tied to your PC. Move around and get chatting from the kitchen, sofa, or bathroom!Make it Fun with Rich Chat...

Never Miss a $! Enable Telesales with 3CX CFD

There was not a better time than now to launch the 3CX new CFD Project which enables companies to take orders over the phone and increase sales during the lockdown. By combining your 3CX PBX with this sample project you can create your own telephone ordering channel, with CRM, database, and TTS (Text To Speech) integration.Try this new application to complement your existing e-Commerce channel and get a completely automated virtual sales team that can work 24/7 in any language. Bienvenue dans notre télé-boutique!Welcome back! Today’s...