3CX

3CX V16, Update 5 Hotfix

Due to a chain of events, a Debian 9 root certificate was removed in the latest library package of ca-certificates. Apple Inc. uses this root certificate for many of their services, one of them being the notification system (APNS). With the removal of this certificate, the trust between the operating system and the service is broken resulting in the failure to deliver chat messages and calls to iOS-based devices.To note: The latest version 3CX iOS app has no reported...

Don’t Just Talk… Video! Get the New iOS App

The new iOS App is here! Tired of the same old phone calls with colleagues and customers? Take it up a notch with video and new rich-chat features. This, together with an upgraded notification system makes the iOS App your one-stop tool for working remotely while adding that extra spark to your business communications. Chat, Speak…VIDEO“Video killed the radio star”…while it hasn’t gone as far as killing voice-only phone conversations just yet, video certainly stepped up communications. The new iOS...

5 Effortless Ways to Build Customer Relationships that Last

The success of your sales team is directly linked to their ability to build customer relationships that remain relevant beyond the first iteration of the sales cycle. On average, 61% of SMBs state that over half their yearly revenue is generated from their existing, loyal customer base. Happy? You should be! Nurturing your existing customer base is far easier than hunting for net new business and on average, loyal customers are worth 10x more to you than fresh meat!...

iOS App Release Candidate Ready for Final Try-Outs

In preparation for the final roll-out of the new iOS App, we are releasing the Release Candidate via TestFlight. This RC version includes visual improvements as well as further fine-tuning of the new video calling feature.To try the new RC version you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5! Be sure to join our Beta testing team and send us your feedback. What’s IncludedThe Release Candidate version most notably...

5 Essential Features for Your Virtual Contact Center

Over the past few weeks, we’ve introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let’s take a look at the 5 3CX features that will elevate your clients’ virtual call center to the next level.1. The 3CX Web Client: Your Virtual Contact Center HubThe beauty of virtual contact centers is that agents can work from wherever they are, with very little setup time required when transitioning from the office to working...

Pre-release iOS Beta with Latest UI Updates & Fixes

With the final release imminent, a new iOS Beta version has just been released with some last-minute UI improvements and stability fixes. These help to make the app more user-friendly and solid for its final release.Keep in mind that you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5 to use the app! Join our Beta testing team and don’t miss out on the new iOS app’s features. Polishing the UI...

Open for Business: Returning to the Office Post COVID-19

As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality.The new normal Experts have suggested that we need a combination of short term fixes and long term...

Your Secrets are Safe! New iOS App with Call Encryption

Working from home does not mean compromising on your privacy and security. With the new 3CX iOS App (Beta in TestFlight) you can rest assured your calls and messages remain private wherever you may be. With its industry-standard encryption security by default, the new iOS App is a must-have for any business working remotely. Secure Calls by Default Fully compatible with the security framework in v16 Update 5, your calls are secured by default without any fussing around with settings and...

New Windows App with Call Transfer to Voicemail & Other Improvements

A new Windows App release is now available for download and includes the ability to transfer calls to an extension’s voicemail, as well as some very important usability and connectivity fixes.What’s ImprovedThe latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the “Receptionist”, “Q-Manager” or “Manager” view. This extends the transfer functionality while managing queue calls in one of the app’s dedicated views.The new app also delivers these significant fixes on usability and...

Call center reborn: Make way for the Virtual Contact Center

Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a new virtual call center replacement seems to be the way of the future.Can going hosted/virtual really...