News

Hotkeys & Popup Chat with the New 3CX Browser Extension

The latest 3CX Browser Extension for Chrome and Edge (Chromium) is now available via the Chrome Web Store and Microsoft Edge Addons. The extension allows you to easily manage calls from your desktop with a mini web client pop-out, which notifies you of incoming calls and chats.The latest version adds hotkeys; which allow you to use keyboard shortcuts to respond to calls easier and faster.Manage Calls Faster with HotkeysThe latest 3CX extension adds support for keyboard shortcuts used to launch the extension and to...

CallCabinet Launches [email protected]: UCaaS Call Recording & AI-powered Speech Analytics From Home

CallCabinet, a leading global provider of affordable Cloud-native call recording and AI solutions today announced [email protected], a new, innovative offering providing advanced UCaaS call recording, quality management, and AI-powered speech analytics empowering global organizations to maintain productivity, compliance, and service levels in a work-from-home [email protected] is custom-designed to provide Cisco Jabber, MS Teams, and Genesys Cloud users instant UCaaS recording and is easily installed across an entire organization via our enterprise installation script. [email protected] offers organizations the ability to...

3CX V16 Update 5 Release Candidate

The Release Candidate (RC) of v16 Update 5, is available for download. The RC adds some important fixes for call recordings and WebMeeting connectivity among others. The final release is fast approaching, so get the RC now and start preparing.What’s in the RCWhile getting ready for production-level status, the Update 5 RC delivers important fixes for:Call Recordings – Fixed issue with recordings for picked up calls.WebMeeting Connectivity – Connections to the WebMeeting cloud platform are more reliable with an updated bitrate...

PCI compliance for customer data, are you doing it right?

PCI DSS compliance has been a part of your business practices since 2004 (or whenever you opened your doors after then). That is unless your business doesn’t take customer credit cards. Any time your customer shares a primary access number (PAN) from a bank or credit card, you’re on the hook to follow a list of compliance laws. It’s your company’s responsibility to see that a PAN’s journey ends with you. Thing is, PANs like to reproduce themselves. How? Well, the customer...

Coronavirus Chronicles: Resellers Face Sudden Rise in Remote Working

Give customers the tools they need with a tried and tested solution from 3CX.The recent outbreak of Covid-19 has highlighted the importance of contingency planning in the workplace. The ability to work remotely is no longer a nice-to-have but rather a must-have component of any business communications strategy, providing the flexibility and connection required to stay on top amidst unexpected challenges.Corona spreading across the globe has resulted in the largest remote working exercise in history, with organizations like Twitter,...

Work Remotely with WebRTC and 3CX. Cost-free web conferencing and more!

As thousands of employees across the globe connect remotely to their place of employment every day, the recent outbreak of the Covid-19 Coronavirus has highlighted the importance of these working capabilities. Meanwhile, businesses lacking such software have been put in a sticky situation, unable to allow employees into the office and unable to allow them to work productively from home.Left scrambling to find a remote working solution, companies may find themselves forking out more cash so that they can...

What to Consider when Selecting an Appliance for your PBX

Selecting a dedicated device to run your PBX is not always a straightforward process. Your PBX usage has to be planned, forecasted and then translated into machine specifications before clicking the “Add to cart” button. This post gives you all the information you may need to simplify this task, always keeping in mind your specific project requirements and restrictions.Maximize Number CrunchingThe processor is the brains of your system. Ideally, you should select a CPU that strikes the right balance...

3CX iOS App Gets All-New Swift Make-over

3CX iOS has been rewritten in Swift completely from scratch! Why Swift? As the new programming language for developing iOS applications, it’s easy to read and maintain, contains cleaner syntax, and as the name implies, it’s FAST! This coupled with increased security and the ability to reconnect, makes the 3CX iOS App a must-have.Full Speed Ahead with SwiftThe new 3CX iOS App not only uses Swift as the programming language, it also uses Swift UI for the user interface....

Update 5 Alpha 2: Revs up Performance to Satisfy Ramp-up Service Demands

Update 5 Alpha 2 improves performance, stability, and compatibility with the updated .net core 3.1 platform used in Update 5. This results in greater control of the start-up period, with 3CX now able to accelerate its response time and service greater call center service loads. This second Alpha version also fully supports E911 Emergency Service Rules by reinforcing its emergency number options with an override to the Caller ID and emergency policy names.Please keep in mind that due to...

5 FREE Marketing Tools to Boost Sales and Engagement

Digital marketing in the 21st century can be tough. After all, the average person now has an attention span of just 8 seconds, so we’re officially less focused than goldfish. In fact – you’d be dropping off right now if it wasn’t for the image below!Here are a few more jaw-droppers for my fellow marketers:27 million pieces of content are shared on social media every day55% of all website views are now 15 seconds or less78% of people who...