News

Five ways 3CX can power your sales team

In today’s digital world of email, instant messaging, live chat and video conferencing, phone systems are not often the first thing that businesses look to modernize. But sales teams have always had a close relationship with the phone. While intelligent prospecting, email tracking and automation is becoming increasingly important to modern sales processes, getting hold of a prospect or key customer over the phone can be so much more valuable than by email.According to Brevet, 92% of key customer...

Change Your Forwarding Rules in Just a Few Clicks

If it’s true that flexibility is one of the key aspects of intelligence, then 3CX is certainly the smartest PBX on the market!What often escapes technicians is the user’s point of view: we think of how to make the PBX safer, how to effectively manage the flow of incoming calls, and how to define the outbound rules. However, what if an employee, specifically one who is less familiar with new technologies, is unexpectedly unavailable? What happens then?In the best...

3CX Use Cases: Unified Communications in Healthcare

A unified communications solution combines various channels in one platform for effective communication between health professionals and patients, no matter where they are. With voice, video and chat all combined and managed with advanced contact center features, the right communications solution can increase efficiency, grow patient numbers and cut overheads. What’s more, it enables doctors, nurses and other healthcare professionals to provide assistance to the most vulnerable members of society. So let’s take a look at this use case...

3CX V16, Update 5 Hotfix

Due to a chain of events, a Debian 9 root certificate was removed in the latest library package of ca-certificates. Apple Inc. uses this root certificate for many of their services, one of them being the notification system (APNS). With the removal of this certificate, the trust between the operating system and the service is broken resulting in the failure to deliver chat messages and calls to iOS-based devices.To note: The latest version 3CX iOS app has no reported...

Don’t Just Talk… Video! Get the New iOS App

The new iOS App is here! Tired of the same old phone calls with colleagues and customers? Take it up a notch with video and new rich-chat features. This, together with an upgraded notification system makes the iOS App your one-stop tool for working remotely while adding that extra spark to your business communications. Chat, Speak…VIDEO“Video killed the radio star”…while it hasn’t gone as far as killing voice-only phone conversations just yet, video certainly stepped up communications. The new iOS...

5 Effortless Ways to Build Customer Relationships that Last

The success of your sales team is directly linked to their ability to build customer relationships that remain relevant beyond the first iteration of the sales cycle. On average, 61% of SMBs state that over half their yearly revenue is generated from their existing, loyal customer base. Happy? You should be! Nurturing your existing customer base is far easier than hunting for net new business and on average, loyal customers are worth 10x more to you than fresh meat!...

iOS App Release Candidate Ready for Final Try-Outs

In preparation for the final roll-out of the new iOS App, we are releasing the Release Candidate via TestFlight. This RC version includes visual improvements as well as further fine-tuning of the new video calling feature.To try the new RC version you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5! Be sure to join our Beta testing team and send us your feedback. What’s IncludedThe Release Candidate version most notably...

5 Essential Features for Your Virtual Contact Center

Over the past few weeks, we’ve introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let’s take a look at the 5 3CX features that will elevate your clients’ virtual call center to the next level.1. The 3CX Web Client: Your Virtual Contact Center HubThe beauty of virtual contact centers is that agents can work from wherever they are, with very little setup time required when transitioning from the office to working...

Pre-release iOS Beta with Latest UI Updates & Fixes

With the final release imminent, a new iOS Beta version has just been released with some last-minute UI improvements and stability fixes. These help to make the app more user-friendly and solid for its final release.Keep in mind that you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5 to use the app! Join our Beta testing team and don’t miss out on the new iOS app’s features. Polishing the UI...

Open for Business: Returning to the Office Post COVID-19

As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality.The new normal Experts have suggested that we need a combination of short term fixes and long term...